We have discussed in our various
posts about root cause analysis basic and we have seen one case study,
we recommend you to first visit following two pages for better and
complete understanding of root cause analysis.
Let us see how we can proceed to
carry out the RCA i.e. Root cause analysis.
RCA process
First of all, we will have to make
one team for RCA process with one leader of the team
- Define the problem in details
- For each causes, we will have to ask why it occurred
- Keep asking why for minimum five times
- Consider genuine relation of each feedback with one that preceded it
- We will stop when we will have enough information for determining the root cause
Also discuss:
What RCA team will do?
RCA team will do following tasks
- Identification of problem
- Specify the problem
- Understanding the problem
- Identification of root cause
- Identification of corrective action
- Observing the system
We must note that above 6 points
will be carried out on continuous basis till we got confidence that problem
will not happen again.
We must keep always in our mind that
by solving the root cause, we will save money as well as time also and we
will improve the efficiency of our organization.
When we form the team for RCA
process, our team have to analyze the problem in two way and for each way
we will have to secure the root cause.
- First way- Why the problem was occurred?
- Second way- Why the problem was not observed before failure?
I have studied one blog about root
cause analysis and I have learnt one example over there, I want to specify the
same example over here
Problem: My tea was cold
So we will consider the above
problem in both ways
First Way - Why the problem
was occurred?
Second way -Why the problem was
not observed before failure?
Root Cause analysis tree diagram
Image Courtesy: Google
Also Discuss:
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